Helping Older People Survive in a Digital World

In today’s fast-moving world, technology can sometimes feel overwhelming—especially for people like me who didn’t grow up with it! But when older adults get into the digital world, the benefits are amazing.

Technology, especially smartphones, can be life changing. It can help to reduce loneliness, improve safety, and keep people connected when more traditional ways of communicating or getting around aren’t so easy anymore.

At Age Concern South Canterbury, we’re seeing the difference this technology can make firsthand.

Our SilverTech smartphone training programme is designed specifically for older people, offering step-by-step support to build confidence and develop practical skills. We have two great tutors Hayden and Jeff that are so knowledgeable and patient – they provide lots of support for our older students.

Each course runs over four weeks and covers everything from texting and emails to taking and sharing photos, video calling, and staying safe online. The classes also explain how to use accessibility tools like voice commands, larger text, screen readers, and hearing aid compatibility.

For example, someone who struggles to hear phone calls may be able to connect their phone directly to their hearing aids via Bluetooth. For those with reduced vision, magnifier tools and voice assistants like Siri or Google Assistant can help navigate the phone hands-free.

Trisha came to course in March and said that course helped her “realise that instead of typing, that she can ask her smartphone questions using hands-free to find out information and make calls even emergency calls.”

These small adjustments open big doors—letting older people keep in touch with loved ones, manage appointments, access transport, or get the latest news to keep their minds active.

Technology doesn’t replace human connection—it strengthens it. We’ve seen participants reconnect with distant family members through video chats and group messages. Others have discovered new communities by joining online groups or platforms focused on shared interests—like gardening, travel, or music—using their smartphones or computers. Some have even learned how to order groceries or catch a MyWay ride without needing to leave their home to arrange it.

“Technology shouldn’t be something to fear,” says Chris Thomas, Manager of Age Concern South Canterbury. “It’s another way we can support older people to stay independent, stay connected, and stay confident in a changing world.”

We’re now delivering the SilverTech programme across South Canterbury, to help older people have the benefits of modern life on their own terms. For many, it’s not just about learning a new skill—it’s about discovering new ways to thrive.